Shipping Policy

1. Shipping Coverage & Restricted Addresses

• Global Shipping: We offer shipping to most countries and regions worldwide. However, please note that we do not deliver to PO Boxes, APO (Army Post Office), or FPO (Fleet Post Office) addresses—orders shipped to these addresses will be automatically canceled or delayed, and we will notify you to update the delivery address.
• Address Accuracy: It is the customer’s responsibility to provide a complete, accurate, and valid shipping address (including street name, house number, city, postal code, and contact phone number). If an order is returned to us due to an incorrect/incomplete address (e.g., "address not found," "recipient unavailable"), or requires reshipping, the customer will be responsible for covering all associated return and reshipping fees.

2. Order Processing Time

• Non-Customized Orders: Standard processing time is 3 business days (Monday–Friday, excluding weekends and public holidays).
• Customized Orders: Due to the personalized production process (e.g., engraving, custom printing, made-to-order specifications), processing time is 7 business days.
• Special Circumstances: If processing is delayed due to unexpected issues (e.g., stock shortages, production delays), we will notify you via email within 2 business days to explain the situation and provide an updated dispatch date.

3. Shipping Time & Carriers

• Estimated Shipping Time: After your order is dispatched, standard shipping time is 7–12 business days (excluding customs clearance delays for international orders). Please note:
  • Shipping time may vary slightly by destination country/region (e.g., remote areas may take 1–3 additional business days).
  • During peak seasons (e.g., Black Friday, Christmas, New Year) or due to global logistics disruptions (e.g., weather, customs backlogs), shipping time may be extended by 2–5 business days. We will update you promptly if significant delays occur.
• Shipping Carriers: We partner with reputable global carriers to ensure reliable delivery, including DHL, USPS, FedEx, and UPS. The specific carrier assigned to your order will depend on your destination, package weight, and order value—we will select the most efficient option for you.

4. Shipping Costs

• Shipping costs are calculated automatically based on your delivery address, package weight, and order details. The exact shipping fee will be displayed on the checkout page before you confirm your order.
• We occasionally offer free shipping promotions (e.g., "Free Shipping on Orders Over [Amount]"). Eligibility for such promotions will be clearly indicated on our website, and applicable orders will automatically have shipping costs waived at checkout.

5. Customs, Duties & Taxes (International Orders)

• For international shipments, your package may be subject to customs duties, import taxes, or other fees imposed by the destination country’s customs authority. These charges are not included in your order total or shipping cost—the customer is solely responsible for paying all customs-related fees.
• Customs policies vary by country/region. We recommend checking your local customs office’s regulations before placing an order to understand potential fees and clearance requirements.
• To assist with customs clearance, we will include a commercial invoice with your package (listing product details, value, and shipping information). If additional documentation is required, please contact us at [info@emblemvibe.com] in advance.

6. Order Tracking

• Once your order is dispatched, we will send a shipping confirmation email to your registered email address. This email will include a unique tracking number and a link to the carrier’s tracking page (e.g., DHL Tracking, USPS Tracking).
• You can also track your order status by logging into your EmblemVibe account and navigating to "My Orders."
• Tracking information may take 24–48 hours to update after dispatch (due to carrier processing delays). If tracking shows no updates for more than 5 business days, please contact us at [info@emblemvibe.com] with your order number, and we will investigate with the carrier.

7. Missing, Lost, or Damaged Packages

• Missing Packages: If you do not receive your package by the estimated delivery date, first check the tracking status for updates (e.g., "out for delivery," "held at customs"). If tracking shows "delivered" but you have not received the package, contact your local carrier immediately to confirm delivery location (e.g., left with a neighbor, at a local pickup point). If the package cannot be located, contact us within 3 business days of the "delivered" status, and we will assist with a carrier investigation.
• Lost Packages: If the carrier confirms the package is lost, we will offer you a full refund or free reshipment (whichever you prefer) once the loss is officially verified (typically 5–7 business days after filing a claim).
• Damaged Packages: If you receive a damaged package or damaged products, please:
  1. Take clear photos of the outer packaging (including shipping label) and the damaged items.
  2. Contact us at [info@emblemvibe.com] within 48 hours of delivery, attaching the photos and your order number.
     
     
     We will review your claim and arrange a refund, replacement, or repair (depending on product availability and damage severity) at no additional cost to you.

8. Additional Terms

• Split Shipments: If your order contains multiple items and some are temporarily out of stock, we may ship in-stock items first, with backordered items sent separately once restocked. No additional shipping fees will be charged for split shipments, and we will notify you via email before each dispatch.
• Order Changes/Cancellations: If you need to change your shipping address or cancel an order, please contact us at [info@emblemvibe.com] within 24 hours of placing the order. Once an order has entered the processing stage (e.g., customized items in production, non-customized items packed for shipping), address changes or cancellations may not be possible.